top of page

The Loving Souls Sanctuary - Privacy Policy
Operated by Ogilvie Advisory Ltd

Effective Date: 26th February 2026

​

​1. Who We Are

The Loving Souls Sanctuary is operated by:

Ogilvie Advisory Ltd
Company number: SC540042
Registered office: 358 Riverside Drive, Dundee, DD1 4XD, United Kingdom

Ogilvie Advisory Ltd is registered with the Information Commissioner’s Office (ICO), registration number: ZB627412.

For the purposes of UK data protection law, Ogilvie Advisory Ltd is the data controller of your personal data.

If you have any questions regarding this policy, you can contact us at:
support@islaywellness.com

​

2. Information We Collect

We may collect and process the following information:

​

Personal Information

  • Name

  • Email address

  • Telephone number

  • Billing and payment details

  • Account login details

  • Information provided when booking services or joining a membership

​

Animal Communication Sessions

If you book an animal communication session, we may collect:

  • Your pet’s name, age and sex

  • Names of relevant household members (human or animal)

  • Background information you choose to share

  • Photographs you provide

  • Questions submitted in advance of your session

​

Website and App Usage Data

  • IP address

  • Device type and browser information

  • Pages viewed and session activity

  • Cookies and similar technologies

​

3. How We Use Your Information

We use your personal data to:

  • Provide membership services

  • Deliver business coaching and animal communication sessions

  • Process payments

  • Communicate with you about bookings or membership

  • Provide customer support

  • Improve our website and app

  • Comply with legal and accounting obligations

We do not sell or rent your personal data.

​

4. Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

  • Contract – to deliver services you have purchased

  • Legitimate interests – to operate and improve our services

  • Consent – where you opt into marketing communications

  • Legal obligation – where we are required to retain records

​

5. Payments

Payments are processed securely through third-party providers, including but not limited to:

  • Wix Payments

  • Stripe

  • PayPal

  • Klarna

  • Clearpay

We do not store full card details. Payment providers process your data in accordance with their own privacy policies.

​

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data.

Data is stored securely through our website platform, app platform, secure cloud services and payment processors.

While we take reasonable precautions, no method of transmission over the internet is completely secure.

​

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services

  • Meet legal and accounting requirements

  • Resolve disputes

You may request deletion of your personal data at any time, subject to legal retention requirements.

​

8. Cookies

Our website and app may use cookies to improve functionality and analyse usage.

You can manage cookie preferences through your browser settings.

​

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request the deletion of your data

  • Restrict or object to certain processing

  • Withdraw consent for marketing communications

  • To exercise your rights, please contact: support@islaywellness.com

You also have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk if you believe your data has been handled improperly. We trust you will attempt to resolve any issues with us directly before escalation to external bodies.

​

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and in the app.

​

bottom of page